About Carrier
Carrier Global Corporation, integral leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.Carrier.Com or follow on Carrier social media at @Carrier.
About This Role
Opportunity to take an elevated position to manage enterprise customer relationships. Take a leadership role to deliver value streams using AI & IOT usecases. Deliver outcome based services like reduction of energy and maintenance spend, improve comfort and drive digital adoption towards facility maintenance.
Job Description
Own Customer Success & Satisfaction for identified accounts
Responsible for delivering customer success KPIs and program outcomes
Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at
customer’s place
Responsible for delivering planned revenue & upsell in the identified accounts
Responsible to conduct weekly/biweekly status update meeting with customers
Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure
Take up status reporting and generate the program level status for executive reviews
Responsible to successful execution and closure to Pilot Programs
Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization
Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time
Conduct Pilot Programs




Support Sales Activities as and when required
Required Qualifications
Bachelor’s degree
5+ years of experience in Customer Engagement & Success
3+ years of Connected Buildings domain experience and IOT enabled digital products
Able to travel at least 30% of the time (domestic)
Preferred Qualifications
Graduate Degree
Experience working with various Building Automation Systems
Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc.
Proven ability to manage cross-functional teams without formal authority through influence and relationships
Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)
Ability to understand multi-faceted problems and work out a solution work with the larger delivery team
Interpersonal skills for managing in a team framework
Project management skills
Strong Analytics Skills
Superior presentation, written, and verbal communication skills
Leadership skills to manage across functional teams
Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other Compensation
Thisposition is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Health Care Benefits : Medical, Dental, Vision;
Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days;
paid sick days, up to 5days;
paid personal leave, upto 5 days;
paid holidays, up to 13days;
birth and adoption leave;
parental leave;
family and medical leave;
bereavement leave;
jury duty leave;
military leave;
purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings

📌 Customer Success Manager (Santiago de Compostela)
🏢 Carrier
📍 Santiago de Compostela