About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.
Spanish Speaking Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.
Job Overview We are currently seeking a motivated professional for the Spanish Speaking Support Specialist position in Bulgaria to join our dynamic customer support services team. This is an exceptional opportunity to utilize your linguistic talents within a general environment while enjoying the vibrant professional landscape of Sofia.
Key Responsibilities Provide high-quality assistance to customers via phone, email, and live chat within the customer support services sector
Resolve technical and general inquiries with a focus on first-contact resolution
Maintain accurate records of customer interactions within our internal CRM system
Act as a primary brand ambassador for our international clients, ensuring a premium service experience
Collaborate with international teams to optimize support workflows and communication strategies
Contribute to the continuous improvement of support protocols to enhance client satisfaction
Requirements Native or fluent Spanish (spoken and written) is mandatory for this role
Strong proficiency in English to communicate within our multicultural office
Valid EU passport (mandatory) to facilitate your move for these Spanish-speaking jobs
Previous experience in customer support services or a similar client-facing industry is considered an adva