About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-growth sectors, ensuring a seamless bridge between your career aspirations and the most prestigious opportunities available today.
Job Overview We are currently seeking a dynamic professional for a Spanish Speaking Customer Service Agent Software Company position in Greece, set within a fast-paced SaaS environment. This is your chance to advance your career by joining the ranks of elite tech professionals through one of the most exciting jobs in Greece, providing specialized support for innovative cloud-based software solutions.
Key Responsibilities Provide high-quality technical assistance to end-users of our premium SaaS products via chat, email, and phone
Troubleshoot software-related queries, guiding users through product features and interface optimizations
Maintain a deep understanding of our software architecture to provide accurate,



industry-standard solutions
Ensure high customer satisfaction ratings by delivering professional and efficient resolutions to technical inquiries
Collaborate with cross-functional technical teams to identify and report software bugs or common user pain points
Document all interactions within our CRM to ensure a seamless service journey for our Spanish-speaking clientele
Continuously update your knowledge on new software releases and updates to provide the most current support possible
Requirements Native or fluent Spanish (spoken and written) for high-level customer interaction
Proficiency in English to collaborate within our international corporate team
Valid EU passport or valid residency permit to work in the European Union
Proven interest or experience in the SaaS or technology support industry
Strong problem-solving skills and a passion for technology and software ecosystems
Bene

📌 Spanish Speaking Customer Agent Software Company (Valencia)
🏢 Mercier Consultancy MD
📍 Valencia