Please note that the position is based in our office in Sofia, Bulgaria, and we will help you relocate.
TELUS Digital Bulgaria is looking for passionate Player Support Specialists.
Why you’ll love it here: Work in the amazing TELUS Tower - right in the heart of Sofia
Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
Vibrant chill & gaming zones to recharge and have fun
Join our Spanish community and be part of an incredible, friendly team
50+ benefits and services to choose from
Additional health insurance
Employee Рeferral Program: Refer your friends and get an additional bonus
We offer: Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Fully paid training
What you will do in this role: Help out our players with any issues they might have via tickets and chat
Provide the best player experience with a case by case player oriented approach




Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
Work with a passionate team of gamers to give our support experience a player to player feel
In this role, you will have rotating shifts across 24/7 operations.
You have: Fluency in Spanish and a good command of English
Player empathy and understanding a player’s perspective when tackling their issue is required
Understanding of Player Support
Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage
Desire to help the players as best as possible and to contribute to the team’s success
About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, c

📌 Player Support Specialist For Gaming Account (Málaga)
🏢 TELUS Digital
📍 Málaga