A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program's mission is to evaluate and optimize model performance for real-world customer support use cases.

Responsibilities

- Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including:
- Flight bookings and travel support
- Financial services
- Telecommunications
- Technical support

- Contribute to the development of diverse and representative datasets used to assess conversational audio agents.
- Evaluate model performance across a standardized set of qualitative and quantitative metrics.
- Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

Evaluation Metrics

- Task completion accuracy and efficiency
- Conversational naturalness (tone, flow, and coherence)
- Audio comprehension and response quality
- Instruction adherence and contextual understanding

Basic computer programming literacy, including:

- Understanding of JSON structures
- Familiarity with functions and methods
- Ability to reason about structured data and simple logic





Technical communication clarity when handling support-style problem-solving

Technical & Equipment Requirements

- Strong fluency in English
- Strong verbal communication skills in a simulated customer support context
- Spanish proficiency including fluency across all language skills: reading, listening, writing, and speaking.
- Access to a high-quality microphone to ensure clean, reliable audio input during evaluations
- Comfort working with structured prompts, evaluation rubrics, and technical guidelines
- Device capable of running audio recording software and opening large technical documentation

We offer a pay range of $11-to- $30.65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above.

As a contractor you'll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Job title: Spanish Audio Specialist – AI Trainer Employment type: Contract Workplace type: Remote Seniority level: Mid‑Senior Level

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📌 Spanish Audio Specialist - Freelance AI Trainer Project at Meridial (España)
🏢 Meridial
📍 España