David Kennedy Recruitment is working with a specialist golf club rental company that helps travelling golfers enjoy their holidays without transporting their own equipment, and is seeking to onboard an Operations & Customer Service Coordinator to join their team in Palma de Mallorca.

This is a varied, hands-on position combining golf equipment preparation, rental coordination, customer service and local logistics, with full ownership of the day-to-day operation on the island.

Position: Operations & Customer Service Coordinator

Location: Palma de Mallorca, Spain

Model: On-site

Employment type: B2B contract

DUTIES AND RESPONSIBILITIES:

- Clean, inspect and prepare complete golf club sets for each rental booking

- Check every set contains the correct clubs, bags and accessories and is presented to a high standard

- Coordinate and carry out equipment deliveries and collections at agreed customer locations

- Manage reservations, scheduling, stock availability and equipment returns

- Respond professionally to customer enquiries, calls and emails, resolving issues promptly

- Track golf sets, identify missing or damaged equipment and maintain accurate records

- Take ownership of the daily workflow, ensuring all orders are ready and delivered on time





- Help improve operational efficiency and the overall customer experience

REQUIREMENTS:

- Excellent spoken and written English

- Strong organisational and time-management skills

- Practical, hands-on approach, happy to clean, handle and transport golf equipment

- Confident dealing with customers and coordinating multiple daily bookings

- Good computer skills, including email and booking systems

- Reliable, punctual and comfortable working independently

- Full driving licence

- Based in Palma de Mallorca or within reasonable commuting distance

- Versátil during busy golfing and holiday periods

- Comfortable working as a self-employed contractor, invoicing for services

Advantages

- Spanish language skills

- Knowledge of golf equipment or an interest in golf

- Previous experience in rental operations, tourism, hospitality, logistics or customer service

- Experience with online bookings, social media or digital marketing

BENEFITS:

- Company van supplied

- Responsibility for local operations in one of Europe's popular golf destinations

- Opportunity to work independently and make a real impact on customer satisfaction

- Role within an established international golf rental business

- And many more!

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📌 Operations & Customer Service Coordinator – Golf Club Rentals (Palma)
🏢 David Kennedy Recruitment
📍 Palma