NTT DATA Services is seeking a Training Lead for the Provider Clinical Service Desk to guide and train team members handling 24/7 healthcare support calls. The role requires shift flexibility, including nights, weekends and holidays, with day-shift training sessions for new hires.
You will create training materials, identify gaps through ticket reviews, and ensure high-quality incident resolution in a fast-paced environment.
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📌 Healthcare IT Help Desk (Toledo)
🏢 NTT DATA
📍 Toledo
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