Role: Finnish-speaking Fashion Support Consultant
Location: Malaga, Spain — On-site
Start Date: 1 November, 2026
Compensation & Benefits:
- Salary 21.000 euros gross/year + up to 3.000 euros gross/year in bonus
- Full-time 39 hours/week permanent contract: rotating schedule Monday - Sunday, between 08:00 - 19:00
- Central location in Benalmadena
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Relocation Support
Receive up to 500€ as a bonus to cover your relocation expenses. This amount will be included in your payroll during your first or second full month.
About the Role
As a Fashion Support Consultant on our team, you will:
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Understand and comply with administrative duties
Requirements
- Proficient or bilingual in Finnish with an advanced level of English or Spanish
- Have excellent communication skills and adaptability
- Have customer care skills – ability to listen to and understand the customers' need
- EU passport or valid Spanish Residence Card
- Availability to work rotating shifts , including weekends when required