Customer Support Expert - Fully Remote | Upto $160/hr

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer Support / Success Professionals
Type: Contract
Compensation: $80–$160/hour
Location: Remote

Role Responsibilities

- Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
- Provide structured feedback to improve document standards and evaluation processes.
- Collaborate with teams to enhance service delivery and customer success strategies.
- Utilize strong analytical skills to contribute to high-impact evaluation projects.




- Work independently and asynchronously to meet project deadlines.

Qualifications

Must-Have

- Bachelor's degree (minimum)
- 2+ years of professional experience in a relevant domain
- Strong proficiency in Excel , PowerPoint , and Word
- Strong document analysis and review skills
- Attention to detail and ability to follow structured guidelines
- Based in the United States, Europe, UK or Canada

Resources & Support

- For details about the interview process and platform information, please check:
- For any help or support, reach out to:

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