Albanian Speaking Customer Service Agent
About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a strong presence across Europe, connecting exceptional multilingual talent with leading organisations in the customer support services sector and beyond. With a reputation built on integrity, excellence, and a genuinely candidate-first approach, we have proudly placed thousands of professionals in rewarding careers across the continent. At Mercier Consultancy Group, we don't just find you a job we help you build a career and a life you love.
Job Overview Mercier Consultancy Group is currently seeking a motivated and professional Albanian Speaking Customer Service Agent to join a dynamic, fast-growing customer support services team based on-site in Sofia, Bulgaria. This exciting Albanian-speaking job opportunity places you at the heart of a world-class support operation, where you will serve as the primary point of contact for Albanian-speaking customers,
delivering outstanding service experiences across multiple communication channels. If you are searching for Albanian-speaking jobs or exploring Jobs in Bulgaria that offer genuine career progression, exceptional training, and a truly international environment, this Albanian Speaking Customer Service Agent position in Bulgaria is the idóneo next step for you.
Key Responsibilities
- Deliver prompt, courteous, and professional customer support to Albanian-speaking clients via phone, email, and live chat channels
- Accurately identify customer needs, troubleshoot issues, and provide effective resolutions in a timely manner
- Maintain detailed and precise records of all customer interactions within the company's CRM system, ensuring full compliance with data protection standards
- Escalate complex or unresolved cases to the appropriate internal teams while ensuring seamless communication and follow-up with the customer
- Consistently meet and