Enthuse customers and provide best experience through best in class hardware, software and technical support services

- Spain – MADRID
- IT
- Full-time

Your skills

- 2–3 years of PC and laptop hardware support experience.
- Experience supporting local and remote users, including VIP users.
- Knowledge of Active Directory and user account management.
- Experience using IT ticketing systems to log and track incidents.
- Ability to provide Smart Hands/Hands and Eyes support.
- Experience with hardware deployment, upgrades, and inventory management.
- Strong troubleshooting, communication, and customer service skills.
- Good English communication skills for working with international teams.

Your tasks

- Provide first-line technical support and serve as the primary contact for users.

- Troubleshoot hardware and software issues and resolve user incidents.

- Perform IMACD activities (install, move, add, change, and dispose of workstations).

- Install, configure, maintain, and upgrade hardware and software.

- Manage user accounts and document resolutions in the ticketing system.





- Support onsite technicians, remote offices, and meeting room equipment.

- Coordinate with external service providers and vendors.

- Attend weekly meetings with international teams and maintain IT asset inventory.

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, general system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits

- Unlimited employment contract
- Onboarding program
- Buddy program
- International job opportunities
- Internal career development program

📌 IT Onsite Technician (Madrid)
🏢 Hemmersbach
📍 Madrid