lastminute.com is seeking a CS Transformation & Implementation Specialist to lead cross-functional changes across our customer service platform. You will own discovery, design target workflows, and deliver AI-enabled automations while aligning with IT, Product, and Operations.
Fluency in English and Zendesk experience are required. You will work remotely from Spain (or Portugal/Romania as applicable) with limited travel, joining a integral Product Customer Service team to modernize back-office
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