Join a fast-growing, AI-powered customer communications environment where technical expertise and customer experience go hand in hand. As a Technical Support Specialist, you will investigate complex issues across a communications platform spanning telephony, messaging, integrations, APIs, analytics, and AI-powered features. You will act as a second-level support resource, helping customers resolve challenging technical problems while collaborating with Product, Engineering, and external technology partners. Your work will involve hands‑on debugging, live customer troubleshooting, and translating technical findings into clear, actionable guidance. You will also contribute to internal knowledge sharing, support team enablement, and continuous improvements in platform reliability. Working within a globally distributed, follow‑the‑sun support organization, you will gain exposure to a broad ecosystem of SaaS, CRM, automation, and telecommunications technologies.
Accountabilities
Technical Troubleshooting: Investigate escalated issues involving platform integrations, APIs,



telephony configuration, messaging functionality, analytics, and reporting.
CRM and Third‑Party Integrations: Diagnose integration issues involving platforms such as Salesforce, HubSpot, Zendesk, Zoho, Bullhorn, and Monday.com.
API and Webhook Analysis: Examine webhook payloads, API responses, request logs, and authentication settings to identify and resolve technical problems.
Diagnostic Tools: Use Postman, browser developer tools, and HAR files to investigate platform behavior and reproduce reported issues.
Messaging Support: Troubleshoot SMS, MMS, and WhatsApp functionality, including integration and configuration problems.
AI Feature Support: Investigate issues affecting AI‑powered features, including transcription, AI‑generated call summaries, and AI Voice Agent behavior.
Platform Configuration: Help customers resolve call flow, phone number, permissions, and feature configuration issues.
Customer

📌 Technical Support Specialist (España)
🏢 Jobgether
📍 España