NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,
Job Description:
All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. They must have a background in training team members of a service desk.
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration,



in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long‑term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.
Job Responsibilities Include:
Creating and distributing training materials
Effectively training team members in a supportive, interactive environment
Evaluate training gaps based on ticket and call reviews
This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
All candidates will have to be shift adaptable. Shift work is required including nights, weekends, and/or holidays.

📌 Helpdesk Analyst (Toledo)
🏢 NTT DATA
📍 Toledo