Description
Job Summary: Supervises and coordinates activities of office staff. Keeps the physician(s) informed of both progress and potential problems. Assists with the direction and evaluation of patient care delivery. Ensures office/clinic supplies are at an adequate level; places orders as necessary.
Demonstrates Competency in the Following Areas:
Supervises work assignments. Prepares work schedules and makes job assignments as needed.
Files electronic and/or paper insurance claims.
Greets and registers all patients as they enter the facility; gives new patients medical forms to complete.
Verifies patient demographic and insurance information and eligibility. Performs prior authorizations for scheduled surgical procedures and inpatient admissions.
Schedules new and return appointments; explains registration process and gives directions to new patients; schedules medical tests.
Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
Files lab, test,



and x-ray reports as well as outside records. Maintains patient medical records.
Corrects, amends, and re-bills rejected and denied insurance claims.
Documents all billing remittance advise activities. Performs follow-ups on unpaid insurance accounts.
Accepts patient payments.
Conducts staff annual performance evaluations with input from physicians/Administration, conducts evaluations for new staff prior to completion of probationary period.
Prepares reports and statistical data when requested.
Responsible for resolving patient complaints.
Enforcement of standards of behaviors with office employees.
Processes and posts refund requests to appropriate insurance and/or person.
Assists with patient questions, complaints regarding care, billing, etc.
Monitors utilization of equipment and supplies; orders supplies as needed.
Evaluates unpaid accounts and refers to collection as appropriate.
Works on

📌 Surgery Clinic Coordinator (Padornelo)
🏢 Johnson Regional Medical Center
📍 Padornelo