Dutch Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in our curated approach to career placement, ensuring that every candidate finds a role that elevates their professional trajectory while providing our clients with industry-leading expertise.
Job Overview
We are currently seeking a motivated professional for a Dutch Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital of Sofia. This is a unique opportunity to join a high-impact customer support services team where you will leverage your language skills to resolve complex inquiries and provide premium assistance to Dutch-speaking clients globally.
Key Responsibilities
Provide high-quality technical and functional support to Dutch-speaking customers via phone, email, and live chat.




Identify customer needs and deliver innovative solutions within the customer support services framework.
Maintain accurate records of customer interactions and service documentation in our internal systems.
Collaborate with international teams to optimize communication strategies and improve overall customer satisfaction metrics.
Navigate multiple digital tools to troubleshoot inquiries and elevate complex issues to the appropriate departments.
Ensure all service level agreements are met while maintaining a professional and helpful brand voice.
Participate in ongoing training to stay updated on the latest trends in the BPO and customer support services industry.
Native or fluent Dutch (spoken and written).
Valid EU passport (mandatory).
Strong desire to pursue professional growth within the competitive customer support services industry.
Excellent interpersonal and problem-solving skills, perfect for those seeking premium Dutch-speaking jobs in Bulgaria.
Proficiency in comput

📌 Dutch Speaking Solutions Consultant (Madrid)
🏢 Mercier Consultancy Group
📍 Madrid