Are you an IMS Change Manager in Madrid seeking a new interesting challenge? If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks: * Own the governance process. * Define KPIs and reporting frameworks. * Coordinate stakeholders across different teams. * Drive root cause analysis and improvement actions. * Maintain procedures and standards. * Govern process ownership, compliance and continual improvement. * Monitor KPI performance. * Escalate service risks and challenge non-compliance. * ITIL * ServiceNow * KPI Reporting * Governance Frameworks * Root Cause Analysis (RCA) * Stakeholder Management * Process Compliance Management * Audit and SLA Monitoring Years' experience:5 to 8 years Workplace: Madrid, 3 days from office Work Schedule: 9 to 18.00 with one hour lunch Permanent contract - We offer indefinite contracts from the first day.



Pay and benefits - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance). Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace. Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews. Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally. Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you'll receive a very attractive cash award. Connect globally - Work with people from all over the world. You can feel the multicultural workforce. Benefit from being a TCSer – By bein

📌 IMS Change Manager (Comunidad de Madrid)
🏢 Tata Consultancy Services
📍 Comunidad de Madrid