Take your career to the next level with Amaris Consulting as a Service Delivery Manager expert in BMC Remedy. Become part of an international team, thrive in a integral group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. Responsibilities: - Develop detailed project plans outlining tasks, schedules, resource allocation, and dependencies for successful project completion. - Create and maintain detailed project schedules, updating them as necessary to reflect changes and progress. - Monitor project budgets, expenses, and resource allocation to ensure projects are delivered within approved financial parameters. - Optimize resource utilization and allocation to maximize efficiency and productivity. - Identify, evaluate, and manage IT-related risks and vulnerabilities that could impact organizational operations, data, and systems.



- Implement risk mitigation strategies and ensure proper risk transfer and acceptance. - Establish performance metrics and KPIs to evaluate IT effectiveness and efficiency. - Monitor and analyze performance data to identify areas for improvement and optimize IT processes. - Evaluate client satisfaction at least annually, ideally every three months, depending on client needs and commitments. - Use ProjectV2 application to assess client satisfaction during project reviews. - Develop comprehensive strategies for IT transformation or change initiatives aligned with organizational goals and vision. - Create detailed implementation plans, schedules, and milestones to guide the transformation process. - Facilitate communication and collaboration between IT and business units to ensure IT initiatives align with business needs and priorities. - Engage with stakeholders to gather feedback, address concerns, and ensure satisfaction with IT governance practices. Minimum Requireme

📌 IT Service Manager (Barcelona)
🏢 Mantu Group
📍 Barcelona