Job Responsibilities * Network Planning: Design postal zone coverage and territory division; lead site selection, recruitment, and expansion of service outlets; optimize last-mile layout; and conduct assessment for new outlet opening, restructuring, or closure. * Partner Recruitment & Onboarding: Identify and qualify local franchisees; conduct due diligence, lead commercial negotiations, and finalize contracts; provide pre-launch guidance and operational training. * Outlet Performance Management: Monitor KPIs including shipment volume, successful delivery rate, delays, damage/loss, and customer complaints; conduct regular on-site visits; provide coaching and corrective action plans to drive performance targets. * Policy & Standard Implementation: Disseminate company policies and operational standards; ensure strict adherence to SOPs; enforce performance evaluation and incentive/penalty frameworks. * Incident & Cross-Team Coordination: Respond to emergencies: outlet operational crises, public complaints, capacity overload, lost/damaged shipments,
etc.; collaborate with distribution centers and line-haul teams to resolve bottlenecks across the supply chain. * Business Support & Optimization: Analyze outlet financial and operational data; provide guidance on cost control and market expansion; support underperforming partners; manage exit processes for non-compliant outlets. * Stakeholder & Relationship Management: Maintain strong franchisee partnerships; mediate and resolve territorial and operational disputes between outlets. * Reporting, Review & Planning: Prepare weekly/monthly reports covering network quality, shipment trends, and outlet health; deliver actionable insights and develop improvement plans for the upcoming period. * Compliance & Risk Control: Oversee outlet compliance with local labor, tax, and operational regulations; identify and mitigate safety and business risks. Requirements * Fluent in both Spanish and Chinese — able to conduct all business opera