The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘ high-touch ’ service that saves clients time and drives down their total cost of travel. KEY RESPONSIBILITIES : SERVICE - Provide a dedicated, consistently high level of service to all travellers & travel bookers tailored to their individual requirements, with a desire to always exceed client expectation by going the extra mile - Effectively manage your workload to meet all deadlines asrequired, internally or client driven - Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise - Work directly with the client’s Integral Travel Manager,



for guidance on policy matters that require escalation - Pre-trip approval knowledge will be an advantage - Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end‑to‑end solution for all clients - Advise proactively on relevant Passport and Visa requirements and procedures for all destinations - Always apply Quality Control procedures and processes in line with ISO27001 (data security certification) and PCI compliance - Recommend andprocureancillary products asrequiredi.e., car rental, ferry, etc. Good knowledge of high-speed intercontinental rail optionsrequired SAVINGS, PRODUCT KNOWLEDGE & OPTIMISED VALUE - Deliver cost effective solutions across all aspects of travel - Proactivelyidentifyand implement opportunity to add value to each booking through specialist supplier relationships - Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience - Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creativefaresand published fares - Qualify opportunity for a

📌 Internal Job Post (Barcelona)
🏢 Reed & Mackay Internal
📍 Barcelona