Customer Success – Spanish Portfolio
Location: Madrid
Department: Customer Success / Growth

About Simplifae
Simplifae is a European leader in eProcurement and market intelligence, bringing together multiple platforms across Iberia and Poland. With AI-powered technology and deep market expertise, Simplifae enables organizations to make smarter, data-driven decisions.

Position Overview
As a Customer Success Manager (Spanish Portfolio), you will manage and grow relationships with Spanish-speaking clients, ensuring high retention, customer satisfaction, and revenue expansion.

You will combine customer success and commercial acumen, acting as a strategic partner to clients while identifying opportunities to increase adoption and generate additional value

Key Responsabilities
• Manage a portfolio of Spanish clients, ensuring strong engagement and satisfaction.
• Drive renewals and retention, proactively identifying at-risk accounts.
• Deliver consultative support, helping clients maximize value from Simplifae solutions.
• Identify and execute upsell and cross-sell opportunities.




• Manage commercial processes, including proposals and contract updates.
• Maintain accurate client data in CRM systems.
• Analyze customer behavior, feedback, and market trends to inform strategy.
• Collaborate cross-functionally to improve product adoption and customer outcomes.
• Act as a trusted advisor and key point of contact for clients.

Education & Experience
• Up to 1-2 years of experience in Customer Success, Account Management, or similar roles.
• Experience with CRM platforms (Salesforce, Pipedrive, Dynamics 365, or similar).
• Background in SaaS, B2B services, or digital platforms preferred.
• Bachelor’s degree in a relevant field (preferred).

Skills & Competencies
• Strong communication and relationship management skills.
• Commercial mindset with proven upselling/cross-selling ability.
• Analytical and data-driven approach.
• Ability to manage multiple clients and priorities e

📌 Customer Success Manager (Madrid)
🏢 Simplifae
📍 Madrid