Summary
Are you a Salesforce enthusiast who enjoys solving problems, supporting users, and making business applications work better every day?
At Hexagon, we are looking for an Application Support Specialist – Salesforce to join our general IT Customer Engagement team, supporting our internal employees.
In this role, you will be the go-to expert for Salesforce application support, helping business users navigate technical challenges, resolve incidents, and improve the reliability of our commercial application landscape.
You will work across a connected ecosystem including Salesforce, ServiceNow, SAP CPQ, Oracle, and ServiceMax, collaborating with international teams to ensure seamless business operations.
This is an excellent opportunity for someone who combines strong Salesforce knowledge with a customer-focused mindset and enjoys taking ownership of issues from start to finish.

Job Responsibilities
Salesforce Application Support & Administration
• Provide first- and second-line support for Salesforce Sales Cloud and/or Service Cloud,



troubleshooting user issues and resolving technical challenges.
• Manage Salesforce user access, permissions, roles, profiles, and licence assignments.
• Investigate and maintain Salesforce configurations, including flows, validation rules, page layouts, and approval processes.
• Support data quality initiatives, reporting, dashboards, and approved data corrections.
• Assist with application support across SAP CPQ, ServiceMax, and connected business systems.

Incident & Service Request Management
• Take ownership of incoming incidents and service requests through ServiceNow, ensuring timely resolution in line with agreed SLAs.
• Diagnose application issues, identify root causes, and coordinate escalations with developers, administrators, and external vendors.
• Communicate effectively with business users, providing clear updates and practical solutions.
• Monitor ticket queues, prioritise requests, and ensure a high standard of servic

📌 Application Support Specialist (Barcelona)
🏢 Hexagon Manufacturing Intelligence
📍 Barcelona