Position Purpose:
The purpose of this position is to evaluate and make improvements to business processes for Asset Productivity.
The role is to ensure the efficiency of business operations and create and implement changes or improvements as needed, aligning processes with the organization's strategic goals, designing, and implementing process architectures, establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes effectively.
Strong focus is required on standardization and best practice sharing. Will have strong interaction with AP leaders in the regions.
Major/ Key Accountabilities:
· Manage CHEP’s relationship across a portfolio of CHEP’s Fres customers
· Work alongside the relevant Account Directors to formulate a business plan for each customer account to protect and grow the account in order to meet and exceed annual targets.
· Identification and conversion of growth opportunities (LE & NB).
· Execute audit program in line with CHEP annual audit plan.
· Build networks and relationships with stakeholders at all levels within customers’ supply chains & other departments.
· Develop and implement joint strategic plans with key customers addressing topics such as growth, cost reduction, sustainability, digital, transport collaboration, FMS, LMS and ease of business.
· Drive improved customer satisfaction and engagement.
· Manage commercial tender and contract negotiations with customers
Qualifications:
University Degree (Business/Economic preferable).
Experience:
A minimum of 5 years experience in a customer facing, field-based role.
Skills & Knowledge:
Customer Focus & Analytical Skills are a must.
Strong networking, relationship building and inter-personal skills
Excellent commercial negotiation and presentation skills.
Salesforce user
Familiarity with CHEP’s value proposition
Proficient use of MS Office
Supply Chain Mapping
Languages:
Spanish and English
Lo
📌 Account Manager (Madrid)
🏢 Chep
📍 Madrid