We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona.

You will join a team of 9 colleagues dedicated to UKI (United Kingdom & Ireland), based in Barcelona and you will report to the Regional Team Leader.

What you’ll be doing:

• Provide product information and effective technical and administration support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
• Proactively manage customer expectations;
• Constantly update our CRM system (Salesforce) with all relevant information collected during customer service activities;
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

What do we expect from you?

There is no set route to become a Customer Support Specialist,



but to be successful in this role this is the kind of profile we have in mind:

• You already have a successful experience in a technical customer support or similar role;
• Impeccable written and verbal communication skills in English, with experience in the UKI market;
• Good interpersonal and customer service skills, keeping the customer at the heart of everything you do;
• Eager to learn new products and technologies and utilize your knowledge in a practical way;
• Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
• Ability to follow standard processes and practices within set service levels;
• You are a team player;
• Previous experience with CRM systems (such as Salesforce) is an advantage.
• Please share your CV in English. And if you happen to have a reference letter or two, we'd love to read them — not a requirement, just a nice extra.

Why you’ll love working for us:

• The chance to work in a fast mo

📌 Customer Support Specialist (Barcelona)
🏢 Webfleet
📍 Barcelona