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Job Details

World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries.

We are hiring an International Agent to join our busy and fast-growing Operations and Customer services team based in Coslada, Madrid.

You will be the primary contact for clients and agents based in Middle East and Africa, as well as for the whole network of World Courier offices for shipments within these regions.





You will have the responsibility to book shipments and ensure that everything is done in a quality and timely manner so that shipments are delivered on time and in perfect conditions.

Funtions

• Handle enquiries from clients, agents, and World Courier offices via phone and email in English and French.
• Receive bookings via email and update World Courier’s internal tracking system.
• Provide quotations via email.
• Monitor and track ongoing shipments, responding to any deviations from the plan.
• Keep clients and World Courier offices updated on the status of their shipments, especially in case of delays.
• Action all notes sent in World Courier’s internal tracking system.
• Advise clear instructions for pick-up, special delivery, or temperature control handling to agents or destination offices on how a shipment should be managed.
• Communicate any temperature results promptly after delivery, che

📌 International Agent Officer (Madrid)
🏢 World Courier
📍 Madrid