Location: Barcelona, Spain
Working model: Hybrid, late shift 10:00 to 19:00

Make an impact with us

At Milestone Systems, what you do matters. People are at the heart of everything we do, grounded in integrity, collaboration, strong relationships, and a curiosity that drives continuous learning. It is how we work together, learn from one another, embrace new perspectives, and create lasting impact.

About the role

Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.

What you will do

• Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.
• Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating,



and maintaining Milestone solutions.
• Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
• Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
• Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
• Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

What you bring

• Informatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.
• At least 4 years of work experience providing technical support for external clients.
• Practical experience with Microsoft Windows operating systems and relevant technologies.
• IP Network knowledge and troubl

📌 Technical Support Professional (Barcelona)
🏢 Milestone Systems
📍 Barcelona