This combined role focuses on managing technical issue resolution while also ensuring effective training across the services teams.

Job Summary

As Thermal Technical Trainer you are responsible for providing product and procedural training for a range of Vertiv Thermal Management and 3rd party products, for Vertiv staff and customers.

One of the main goals is to ensure the Vertiv team’s who need it, have the required level of training to complete their tasks in a competent and safe manner.

Delivery of customer familiarization training also forms another deliverable, either conducted on client sites where possible or conducted within an EMEA Training facility.

You will generally deliver training based on the centrally provided Vertiv Academy courses, however development of future courses by the trainer will also be required.

Providing technical support for Vertiv internal business teams, working around the training commitments that the role entails, will also form part of the role.





The Technical Resolution Manager supporting EMEA is responsible for providing product and procedural technical support for a range of Vertiv Thermal Management and 3rd party products, for Vertiv employees and customers. Primarily operating in the South region, however will be reporting to an EMEA wide senior manager and duties will be aligned to demands across the region, providing great scope to provide support across the region.

One of the main goals is to ensure the Vertiv teams who need it have the required level of technical support to complete their tasks in a competent and safe manner.

Providing second level technical support for Vertiv Thermal Management products and systems to Vertiv internal service teams and Vertiv partners and customers will form a large part of the role, working closely with the delivery teams, central technical support teams, Vertiv academy and trainers.

The role will support with training requirements for Vertiv internal service teams and customers,

📌 Technical Support and Training Thermal Management (Madrid)
🏢 Vertiv
📍 Madrid