Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position where you can set direction and help shape our company? If so, you could be the newest addition to our team as an IT Support Engineer.

Be part of the movement - and play your part.

About the Role
You will join a dynamic team with colleagues based in Morocco and Spain, fully engaged and working as a unique element to lead the integration of the Business Unit Strait of Gibraltar into DFDS.

Job Purpose
• Provide first- and second-line IT support to users of the Company’s Computer and Telephony Systems.

• Ensure support calls are dealt with promptly and appropriately.

• Provide client support and technical issue resolution via email, phone, and other electronic mediums.

• Install and configure PCs, associated peripherals, and software.

• Support the Service Desk Manager, IT Manager, and CIO in their Service Management responsibilities.

Principal Responsibilities
• Provide technical support for telephone, email,



and service desk tooling requests from users for all PC hardware, software, and associated peripherals.

• Log support calls and document their outcomes to facilitate the resolution of common queries.

• Redirect or escalate support requests to the appropriate IT Support Department member.

• Proactively provide information to users on the progress of outstanding support calls.

• Ensure Service Desk systems and software are kept up to date.

• Deploy PCs and associated peripherals, including new installations and redeployment of existing equipment.

• Install and configure operating systems and software to agreed standards under company policy.

• Maintain existing PCs and peripherals by performing upgrades, new installations, and routine procedures.

• Cooperate with and support other department members to develop their skills and knowledge.

• Assist in compiling and maintaining an accurate inventory of hardwar

📌 IT Support Engineer (Los Barrios)
🏢 DFDS Spain
📍 Los Barrios