At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Mission
Lad the Customer Insights & Data function by delivering customer intelligence, performance measurement and specialized analytics across Omnichannel Operations, Customer Experience and Disruptions Performance, transforming data into actionable insights that drive customer and business improvements through automation and AI-enabled reporting and cross-departmental collaboration, in order to optimize customer satisfaction, improve operational efficiency, and drive business growth through enhanced data capabilities.



Main Responsibilities/Accountabilities.

Tasks & responsibilities
• Develop and execute a strategic roadmap for customer insights and data, identifying opportunities to enhance analytics, reporting, and automation capabilities across the organization.

• Act as the key liaison for customer performance metrics across
departments, ensuring that each function receives tailored, data-driven insights to support their business objectives.

• Collaborate with IT and Data teams to identify, prioritize, and implement automation and AI-driven solutions for reporting and analytics, reducing manual workload and increasing efficiency.

• Establish and maintain strong cross-functional relationships, aligning key performance indicators (KPIs) and sharing customer insights to foster a data-driven approach to performance improvement.

• Oversee the design, implementation, and continuous optimization of dashboards that provide clea

📌 MANAGER CUSTOMER INSIGHTS (Viladecans)
🏢 Vueling
📍 Viladecans