We power people’s progress.
At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.
We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at integral scale.
Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.
Meet the team
Customer Experience (CX) is the team behind frictionless journeys and high-quality support for our global community of learners and tutors.



We partner closely with Product and Operations to spot what’s not working, fix it at the source, and make sure changes scale—so customers can focus on learning progress.

About the role
We’re hiring a Lesson Experience Improvement Specialist to strengthen the end-to-end lesson journey — from scheduling, lesson delivery and issue handling (lateness, absences, cancellations, rescheduling, and other problematic lessons).
You’ll translate customer signals and operational performance data into scalable workflows, clear policies, and cross-functional fixes across Product, Supply Operations, and Customer Care. You’ll also help operationalize launches so new changes land smoothly and don’t create long-term support debt.
Location: Barcelona, Spain or Kyiv, Ukraine (hybrid)

What you’ll do
1) Own lesson-journey outcomes
• Own key satisfaction and operational metrics (e.g., CSAT, contact rate, and other drivers tied to the lesson journey).

• Anal

📌 Senior Customer Experience Specialist (Barcelona)
🏢 Preply
📍 Barcelona