Job Details

Position Summary
• World Courier is recruiting for a Customer Service Representative, supporting clinical trial projects for some of World Courier's key clients. Primary contact for specific clinical trial clients, providing dedicated operational and customer service support by:• Handling enquiries, bookings and reports.
• Planning shipping solutions according to the specific requirements of each clinical study.
• Maintenance of the clinical trial database.

• The successful candidate will cover shifts between 07:00 - 18:00, Monday to Friday.

Primary Duties and Responsibilities
• • Handling enquiries from clients, agents and World Courier offices via phone and email.
• Receive booking via phone/email and create order in World Courier system.
• Maintain the clinical trial database, including:
• Monitor and track ongoing shipments, reacting to any deviation from the plan.
• Keep clients and World Courier offices updated to the status of their shipment, especially in regard to delays.
• Action notes sent and received in the system.




• Determine which shipping solution should be used for certain shipments and any packaging issues.
• Communicate any temperature results as soon as possible after delivery, checking and noting any deviations.
• Compile daily, weekly and monthly study specific reports, follow up reports and noting any deviations.
• Compile daily, weekly and monthly study specific reports. Follow up reports and performance reports.
• Recognizes important information and makes immediate use of this information (Holiday lists, All Station emails, Ops memos).
• Work with regulations (ADR/DGR/AITA) as well as local laws and guidelines.
• Build and maintain relationships with World Courier offices and clients.

Candidate Requirements
• Education of graduate or similar.
• English language to a very high level, both verbal and written.
• Previous B2B (business to business) customer service experience - ideally internationally.
• Experience with the logi

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