About Cigna Healthcare
Cigna Healthcare is a integral health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide.
Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well-being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role
As a Customer Service Supervisor, you’ll manage a team of Customer Service Representatives,



with responsibility for delivering global and client KPI commitments. You’ll develop and coach your team to improve performance while maintaining a high-quality, customer-focused service.
You’ll also oversee operational performance, capacity planning, continuous improvement, escalations and relationships with internal and external stakeholders.

What You’ll Do
• Manage daily operations by reviewing inventory levels, call volumes, resource allocation, capacity and absences to optimise staffing and operational results.
• Lead your team to achieve expected productivity, quality and customer satisfaction measures at both individual and team level.
• Develop team performance and engagement through regular 1:1s, quarterly check-ins, coaching, training, conflict management and wellbeing support, working with the Customer Service Management Team where appropriate.
• Identify and implement improvements to customer ser

📌 Customer Service Supervisor (Madrid)
🏢 Cigna Healthcare
📍 Madrid