Job Title

Service Design Principal SpecialistSummary of the role:
Shape coherent end-to-end service experiences across Outpayce and Amadeus. Working across user needs, business strategy, technology and operations, this role combines strategic leadership with hands-on service and UX design to make complex solutions usable, scalable and commercially sound.

The role influences key stakeholders and cross-functional teams, connecting the overall service experience with the design and validation of digital products, interfaces and interactions.

In this role you will be responsible for:

1. Service design strategy and vision
· Define service design vision, principles and experience priorities for key Outpayce value streams.
· Identify and prioritize improvements across customer, partner and operational journeys.
· Establish service standards and success metrics, and support adoption across delivery teams.

2. End-to-end service and systems design
· Design complex services using systems thinking, journey models, ecosystem maps and service blueprints.




· Translate service concepts into user flows, wireframes, interaction designs and prototypes.
· Balance user needs with compliance, risk, operational controls, feasibility and scalability.
· Coordinate with Product, Engineering, Operations, Risk, Legal and Customer Support.

3. Evidence-based design and research
· Partner with UX Research and Data to plan and synthesize research.
· Turn evidence into prioritized opportunities, recommendations and validated concepts.
· Make assumptions and evidence gaps explicit in decision-making.

4. Business acumen and value framing
· Connect design outcomes to adoption, satisfaction, revenue enablement, efficiency and risk reduction.
· Frame options, dependencies, trade-offs and expected value for roadmap decisions.
· Recommend experience-led decision frameworks and KPIs.

5. Advocacy and influence
· Act as a recognized service design and UX reference across relevant Amadeus and Outpayce

📌 Service Design Principal Specialist (Madrid)
🏢 Amadeus
📍 Madrid