Job Description

About the role:

As a Scheduling Success Coordinator (French Speaker), your primary role is to maximize the effectiveness and efficiency of Agilent’s field organization that impacts cost and revenue for the business. Focusing on strategic planning to optimize the field service team and meet our customer service commitments. As well as managing the daily operations within a given geography that continuously meets and exceeds the expectations of our internal and external customers by assigning the right service engineering resource, in the right location, at the right time.

Objectives:
• Lead role for the scheduling team within a given geography to manage strategic planning of all onsite events and provide the Leadership team with a point of contact for escalations
• Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partner’s for installation, repair, and maintenance services, for instruments at customer sites




• Successfully manage communications with the customer and internal stakeholders; influencing key stakeholders to provide optimal results for our customers
• Prioritization of customer onsite response times, in alignment with customer expectations and Agilent measures
• Build strong relationship with our internal business partners/stakeholders to strengthen our ability to deliver a superior customer experience
• Single owner of the planning board to drive continuously improvements, reducing cost and increasing productivity

Your responsibilities:
• Determine and develop approaches to assignments and processes, contribute to continuous improvement efforts – resources optimization and customer satisfaction are the driving factors
• Own the confirmation of all onsite service orders within an assigned geography
• Personally responsible for meeting customer response times, providing quality service, and making sure all field resources are effectively deployed for customer on-site services
• Ensure the most

📌 Scheduling Success Coordinator (Barcelona)
🏢 Agilent Technologies
📍 Barcelona