MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.
In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.
About the role
We are hiring a Product Support Representative to help establish our EMEA support team. You will support customers across Europe during their working day, handling the full range of incoming questions, product issues and escalations.



You will also become a trusted product-support partner for selected strategic accounts, learning their workflows and helping their Customer Success Managers keep important work moving.
This is a hands-on individual contributor role. Your early focus will be learning MaintainX, delivering accurate and timely support, and building the judgement to manage competing customer needs. You will work independently within established support and escalation processes, with coaching from our existing Advanced Support in NAMER team as the EMEA team grows.
What you will do
• Own customer requests from the first meaningful response through investigation, resolution and follow-up, using written support and customer calls as needed.

• Troubleshoot product behavior and customer workflows across our web and mobile applications. Ask clear questions, reproduce issues, distinguish configuration questions from potential defects, and explain practica

📌 Product Support Representative (Barcelona)
🏢 MaintainX (An Autodesk
📍 Barcelona