This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Client Service Analyst – Live Chat (Turkish Required) based in Spain.

Join a fast-paced, international digital finance environment where customer experience and operational excellence are key priorities. As a Client Service Analyst, you will support customers through live chat and email, helping them navigate platform features and resolve inquiries efficiently. You will combine strong communication skills with analytical thinking to understand customer needs, identify potential risks, and deliver effective solutions. Working closely with internal teams, you will turn customer feedback into actionable insights and contribute to continuous service improvements. This role offers the opportunity to deepen your knowledge of financial technology and digital assets while building a long-term career in a growing integral industry. Turkish reading and typing proficiency is essential for success in this position.

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Accountabilities

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Respond to customer inquiries through live chat and email, providing timely, accurate, and professional support.

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Deliver a consistently high-quality customer service experience by understanding customer needs and offering appropriate solutions.

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Maintain strong knowledge of the platform, products, services, and relevant market developments.

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Manage and follow up on inquiries and complaints from existing and prospective customers, ensuring issues are addressed effectively.

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Translate customer concerns and recurring feedback into constructive insights and recommendations for management.

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Monitor frontline operations, identify discrepancies or potential risks, and escalate relevant issues to management promptly.

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Collaborate with team members to maintain smooth daily operations and efficient service delivery.

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Identify opportunities to improve team performance, workflows, and customer support processes

📌 Client Service Analyst (España)
🏢 Jobgether
📍 España