Join Our Customer Support Team in the Heart of Barcelona
About OQtima We're a tech-forward, people-first company redefining how individuals access and navigate the financial markets.
Forex is one of the most dynamic industries in the world, and it's growing fast. At OQtima, you'll be part of this momentum. From day one, you'll help clients confidently navigate the markets and play a key role in their success.
The Role From our office in Barcelona, our global team delivers outstanding support, empowering traders at every stage. If you've worked in hospitality, retail, or customer service and thrive on helping people , this is your chance to grow with a company that's going places.
As a Customer Support Representative supporting our Japanese speaking clients , you'll be the first point of contact for them. You'll support them through live chat, email, and phone, solving problems, answering questions, and making sure they feel confident every step of the way.
You don't need forex experience — we'll teach you what you need to know. What matters most is that you're empathetic,



detail-oriented, and ready to thrive in a fast-paced, general environment.
What You'll Be Doing Communicating with clients via phone, live chat, and email
Troubleshooting and resolving client issues quickly and clearly
Assisting with account setup, deposits, withdrawals, and other account-related requests
Taking ownership of the assigned market , including translations, market-specific content, and other back-office tasks
Staying informed about our products, services, and market-specific requirements
What We're Looking For Language Guru: Fluent Japanese is a must, as well as English. Any other languages will be a plus
Solution-oriented, proactive, and comfortable taking ownership of issues from start to finish
Comfortable working flexible shifts, including nights and weekends
Enjoys working as part of a diverse, international team
It's a Plus If You... Have experience in hospitality, retail, call ce

📌 Customer Support Representative (Barcelona)
🏢 OQtima
📍 Barcelona