Customer Success Manager – Sprinklr – Spain, Madrid (Full time) Location: Spain – Madrid
Contract: Full time
Travel: 0 – 10%
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified‐CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.
Job Description
As a Customer Success Manager you will be a trusted advisor responsible for driving adoption, value realization, and long‐term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite.
What You'll Do
Lead the strategic technical relationship across Sprinklr's Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.
Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.
Own the end‐to‐end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics).




Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de‐risk accounts.
Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management.
Coordinate cross‐functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion.
Run business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives.
Responsibilities / Duties
Deliver stakeholder‐specific enablement‐executive workshops, advanced user trainings, feature adoption campaigns‐designed to improve usability and internal platform advocacy.
Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support.
Cultivate internal champio

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