Position Summary
To effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow for Nutrition Customers (Hospitals, Pharmacies and Nutrition Wholesalers for Infant Nutrition and Nestle Health Science Businesses).
Position Snapshot Location: Esplugues de Llobregat
Type of Contract: Temporary
Business: Supply Chain
Type of work: Hybrid
A day in the life... Demand Capture:
Complete and resolve all demand capture failures within defined service level agreement.
Order Filter:
Contact customer or internal contact to resolve blocked orders within SLA.
Align material information with customer to be able to capture orders.
Order Fulfilment:
Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository.
Apply the mitigation agreed with customer if related to already exisisting orders or Request to Order Fulfilment to setup the mitigation action for future orders.
Manage Stock Allocation issue that requires a customer contact.




Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence).
Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay.
Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack; and loading issues.
Billing:
Collaborates with billing in the resolution of billing issues that requires a contact with the customer.
Returns and Refusals:
Be the principal contact for the customer for all returns and refusals
Capture and register Returns and Refusals requests through Customer Interaction.
Analyze reasons for refusals and contact customers to propose mitigation actions for refusals.
Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in

📌 Customer Solution Analyst Nutrition (Esplugas de Llobregat)
🏢 Nestlé
📍 Esplugas de Llobregat