Are you a IMS Incident - Major Incident & Problem Manager in Madrid seeking a new interesting challenge?If your answer is yes, it’s your lucky day so keep reading, it can be just what you’re looking forWe are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:Own Incident, Major Incident and Problem Management governance across IMSEnsure incident lifecycle compliance, SLA adherence, backlog health and data qualityCoordinate P1/P2 response, crisis calls, stakeholder updates and service restoration follow-upValidate problem candidates and assess recurring incidents for Problem ManagementCoordinate cross-functional root cause analysis using the 5 Whys methodologyAssign, track and govern corrective actions, permanent fixes, workarounds and accepted risksLink related Incidents, Problems, Changes and Knowledge Articles in ServiceNowReport trends, KPI performance, recurring issues and improvement initiativesServiceNow ITSMITILRoot Cause Analysis (RCA)5 Whys MethodologyOperational Reporting & GovernanceYears' experience: 5 yearsWorkplace:



MadridWork Schedule: regular office hoursPermanent contract - We offer indefinite contracts from the first day.Pay and benefits - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplaceOpportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.Bring your buddy - If you have referred a friend for an open position under the BYB Scheme an

📌 IMS Incident (Madrid)
🏢 Tata Consultancy Services
📍 Madrid