Customer Success Manager (CSM) – SAP Academy for Customer Success – Spain (Hybrid)

Requisition ID: Work Area: Sales Expected Travel: 0 - 10% Career Status: Graduate Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Beatriz Garrido Recruiter Name: Camila Lopez Marsano

We help the world run better at SAP. We keep it simple: you bring your best to us, and we bring out the best in you. We're builders touching over 20 industries and 80% of integral commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters.

Who You'll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

What You'll Do

Successfully complete a 10‑month learn‑apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer‑facing function within our dynamic Customer Success board area.

Immerse yourself in multi‑dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

Enhance skills around your solution portfolio, managing customer retention, and driving value realization.

Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers.



We offer full‑time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer‑facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSM Focus Areas

SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Business Process Automation applications.

SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.

What You Bring

2‑3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.

Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

A cooperative and productive approach to working relationships, internally and externally.

A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.

An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.

Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.

Proficiency in English to engage with our global network.

AI focus areas: (AI Adoption Mindset, Agentic AI Day‑to‑Day Practice, and Context Engineering)

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment.

Strong problem‑solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.





Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.

A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results‑oriented approach and the courage to take initiative.

EURO EEO/DEI Statement We are an equal opportunity workplace and are an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

SAP is committed to being an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Additional Locations (SAP Academy) SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country‑specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on‑site with customers or partners.

Key Program Highlights

Provide full‑time employment from day one with practical learning application for your role.

Receive mentorship and coaching support to accelerate your growth.

Upon successful completion moves into direct customer‑facing CSM role.

Recruiting and Application Notice Application instructions have been removed. Contact details for recruitment support have been omitted.

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