Senior Sales Executive, Medical Device Consulting Services, EMEA (Remote) Emergo by UL's Human Factors business unit is a global leader in Human Factors Engineering (HFE) services, with team members in the US, Europe, and Asia. Emergo by UL's HF staff consists of human factors professionals who perform research, design, and usability studies primarily for the medical and pharmaceutical industries.

We are seeking a service-minded, customer-centric, proven consultative Senior Sales Executive in Europe to join our team.

This senior sales executive will be customer-facing and lead sales of premium HF advisory services in the EMEA region, which requires advanced technical credibility and subject matter expertise to sell and respond to customer inquiries.

We offer flexibility in how and where you work. This position can be based remotely or in a hybrid model from one of our offices in Barcelona (Spain), Basingstoke (UK), or The Hague (Netherlands).

Serves as primary point of contact for specialty Human Factors advisory services throughout sales cycle, from initial contact through project scoping and contract execution

Responsible for understanding specific customer needs, articulating Emergo by UL's value proposition in client presentations and proposals and managing client interactions to close sales

Meets or exceeds quarterly and annual sales quotas; works closely with subject matter experts to craft customized advisory service solutions that deliver value and address customer needs

Develops sales pipeline via proactive outreach and attendance of trade shows and conferences

Builds trust and engages with customers to identify their specific needs and pain points, e.g. understanding the opportunities surrounding Human Factors in customer's product development process, and integrating HF solutions in key steps

Contributes to the development of marketing strategy and tactics for Human Factors business, including but not limited to identifying key industry events at which to represent the company

Advises Human Factors business leadership on evolving customer needs, pain points, and industry trends to help inform future offerings

Maintains ongoing plan to prioritize portfolio of target accounts and maintains relationships throughout the year

Gains Human Factors knowledge quickly via internal training program and independent proactive research, including maintaining knowledge base around Human Factors best practices

Proactively identify and target key customers for needs discovery and opportunity identification for Human Factors

Bachelor's and/or graduate degree, in business, human factors engineering, biomedical engineering, life science or related field

English proficiency must be at least C1 level

5+ years of consultative sales experience and proven ability to meet and exceed sales targets (minimum $3 million/year)

Medical device and/or life science industry experience required

Human Factors Engineering knowledge and experience preferrable

Business acumen and deep understanding of business sales processes

Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

Ability to travel including client visits and working at trade shows, up to 30%

A general leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.



The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that: Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.

**Additional Information** **Job Number** **Job Category** Sales & Marketing **Location** Carretera Palma-Andratx 19, Costa d'en Blanes, Palma de Mallorca Balea 7181, Spain VIEW ON MAP ( Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. **CORE WORK ACTIVITIES** **Understanding Markets & Maximizing Revenue** - Identifies new group/catering business to achieve personal and property revenue goals. - Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. - Closes the best opportunities for the property based on market conditions and property needs. - Monitors same day selling procedures to maximize room revenue and control property occupancy. - Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. **Conducting Daily Sales Activities** - Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center. - Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. - Uses sales resources and administrative/support staff effectively. - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).



**Providing Exceptional Customer Service** - Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. - Services our customers in order to grow share of the account. - Executes and supports the company's Customer Service Standards and property's Brand Standards. - Provides excellent customer service consistent with the daily service basics of the brand. - Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. - Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations. - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. - Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. - Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. **Building Successful Relationships** - Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. - Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. - Manages and develops relationships with key internal and external stakeholders. - Provides accurate, complete and effective turnover to Event Management. **Additional Responsibilities** - Utilizes intranet for resources and information. - Conducts site inspections. - Creates contracts as required. - Participates in and practices daily service basics of the brand. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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📌 Sales Assistant Moda (20H) — Crece En Equipo (Palma)
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