About the Role

Nuestro cliente busca un

Representante de Éxito del Cliente

entusiasta para unirse a su equipo en

Barcelona

. Serás un socio clave para nuestros clientes, ayudándoles a obtener el máximo valor de nuestros productos y servicios. Tu misión será asegurar la retención y el crecimiento de la base de clientes a través de una gestión proactiva y un soporte excepcional. Esta posición requiere una persona orientada a la resolución de problemas y con una gran capacidad para construir relaciones duraderas y de confianza, trabajando en estrecha colaboración con los equipos de ventas y producto.Key Responsibilities

Establecer y mantener relaciones sólidas con los clientes asignados, comprendiendo sus objetivos de negocio.Proporcionar orientación experta sobre el uso de nuestros productos y servicios para maximizar su adopción y beneficios.Monitorizar la salud de las cuentas de los clientes, identificando proactivamente riesgos de abandono y oportunidades de crecimiento.Facilitar la incorporación (onboarding) de nuevos clientes y asegurar una transición fluida y exitosa.Actuar como enlace entre los clientes y los equipos internos para resolver incidencias técnicas y funcionales.Recopilar y comunicar el feedback de los clientes para influir en el desarrollo de productos y la estrategia de la empresa.Requirements

Experiencia previa en un rol de

éxito del cliente

, gestión de cuentas o soporte técnico.Habilidades excepcionales de comunicación, interpersonales y de presentación.Capacidad para comprender las necesidades del negocio del cliente y traducirlas en soluciones.Experiencia en el manejo de software CRM y herramientas de gestión de proyectos.Proactividad, organización y una fuerte orientación a resultados.Conocimiento del sector tecnológico será valorado positivamente.Benefits

Salario competitivo y oportunidades de bonificación basadas en el rendimiento.Incorporación a una empresa líder en su sector con un gran ambiente de trabajo en

Barcelona

.Plan de desarrollo profesional y formación continua.Confiable médico privado y otros beneficios sociales.Participación en proyectos innovadores y colaborativos.Our Mission

At Palo Alto Networks®,



we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary

The role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job Summary

We are seeking a proactive and customer focused individual to join our team as a Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and PKI. In this role, you will ensure the successful deployment, automated lifecycle management, and ongoing stabilization of our enterprise CLM and PKI solutions.



Your primary objective will be to provide subject matter expertise to empower clients to maximize the value of the platform that will help to manage the entire certificate lifecycle across distributed hybrid environments.Your Impact

Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.Serve as the go-to expert for the CLM and PKI products, guiding customers through sophisticated integrations and customizations.Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions.Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs.Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement.Ensure customers achieve operational excellence by fully adopting and optimizing new features.Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives.Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies.Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution.Qualifications

Required Qualification:Bachelor of Science in Computer Science or related Technical Field (or equivalent experience).5+ years of hands‑on experience in cloud infrastructure and large‑scale network design, operations, and security.3+ years of experience in a customer‑facing or advisory role (such as Customer Success, Consulting, or Support Engineering).Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive‑level contacts.High‑level consultative skills, capable of influencing decisions and driving customer success strategies.Public Key Infrastructure (PKI) encompassed technology, standards, and implementations.

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📌 Italian-Speaking Client Success Associate (Madrid)
🏢 Gartner
📍 Madrid