Overview Join Our Team as a Travel Booking Agent (Danish) in Málaga Are you passionate about travel and customer service? Were looking for a Travel Booking Agent who is fluent in Danish to join our team in sunny Málaga, Spain Location : Málaga, Spain Employment Type : Full-time Remuneration : Base salary + bonuses Responsibilities * Serve as the first point of contact, ensuring each customer interaction results in a positive experience * Handle customer and partner inquiries globally via email, messages, and phone calls, including tasks like updating contact information, managing invoice collections, handling refunds, and booking information * Conduct detailed discovery to quickly understand the customers needs and take ownership of the issue * Research, analyze,



and assess situations to provide accurate solutions using available tools and resources * Collaborate with internal teams and external partners to resolve customer issues * Strive for first-call resolution and ensure thorough follow-up on unresolved cases to eliminate the need for callbacks * Deliver a seamless and efficient experience by actively listening, discovering solutions, and appropriately closing each interaction * Uphold empathy, understanding, and excellent listening skills as key values when representing the clients brand Qualifications * Native / fluent in Danish (spoken and written) * Fluent in English (minimum B2 level) * High school diploma or equivalent * Customer service experience in the travel industry is a plus * Excellent customer service, written, verbal, and organizational skills * Familiarity with computer technology and devices * Motivated and positive individual with the ability to work independently and as part of a team * Strong multitasking, keyboarding, and active listening skills * Skillful paraphrasing of conversations with outstanding communication skills * Ability to find solutions following written procedures and guidelines * Effective in defusing angry customers through

📌 Danish Travel Booking Agent In Málaga
🏢 Cross Border Talents
📍 Málaga