The Place Located on Avenida Tibidabo, our third Casa in the city will include a state‑of‑the‑art gym, a full‑service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space. Job Purpose As a Spa & Gym Receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion. Main Duties * Ensure every member is welcomed by their name and guests are welcomed with an open arm and in a hospitable manner: the Soho House way is warm and friendly. * Be well‑versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department. * Learn about all the different services and how much Soho House Gym & Spa has to offer. * Maintain a clean, sanitary and safe environment in the reception area. * Manage member lists, bookings for Spa services and booking personal training classes. * Support, direct,
solve problems in real time to ensure any guest‑related concerns are addressed straight away. * Build positive relationships with members and guests. * Communicate and red flag any feedback to the management team. * Influence a fun and positive atmosphere by being approachable and professional. * Welcome new hires and train everyone to Soho House standards: steps of service, Soho House knowledge. Requirements A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high‑profile venue and a natural flair for first‑class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. * Strong attention to details. * Excellent customer service. * Fluent in English and Spanish. * Organised and reliable. Ability to handle feedback to achieve member satisfaction. * Ability to multitask and work in a fast‑paced environment. * Ab