Underwriting Operations Technician - Online Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta ocasión a continuación. About the Role The way insurance is delivered is changing - and you will be at the centre of it. Within Chubb's Operations Hub for Continental Europe, based in Madrid, you will play a pivotal role in shaping how intelligent automation and human expertise work together to deliver exceptional service. As an Underwriting Operations Technician (Online), you will oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine – ensuring that automated decisions are accurate, compliant, and worthy of our clients' trust. This is not a traditional processing role. You will operate where institutional knowledge meets machine speed – governing the digital workflows that handle routine transactions, and bringing your professional judgment to bear on the cases that need it most.



Key Responsibilities Human-in-the-Loop Operations & AI Fall-Out Management * Monitor automated processing queues on Ignite/ICT and triage exception cases that fall outside straight-through processing (STP) confidence thresholds, applying sound insurance judgment to resolve them within agreed SLAs. * Review and validate AI-extracted data against source documents, correcting errors before they reach core policy systems and ensuring every automated output meets Chubb's quality standards. * Apply underwriting operations expertise to edge cases the system cannot process automatically – documenting your rationale to maintain a clear, immutable audit trail. * Identify patterns in AI-generated exceptions and elevate recurring anomalies to operations leadership as early signals of model drift or rules-engine gaps. * Submit structured corrections to AI workflows, directly contributing to continuous model improvement and reducing future fall-out volumes. * Maintain owner

📌 Underwriting Operations Technician – Digital (Comunidad de Madrid)
🏢 Chubblifefund
📍 Comunidad de Madrid