Statement of Purpose No espere a enviar su solicitud después de leer esta descripción; se espera un gran volumen de candidaturas para esta ocasión. Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is "work direction." Accountabilities Supervision * 1. Supervises open and close activities during non-service hours. * 2. Provides "work direction" to crew members. * 3. Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate. Q.S.C. Standards * 1. Monitors product quality and takes corrective action where necessary. * 2. Follows store cleaning plan. * 3. Monitors positional and service line organization. * 4. Monitors service times and determines efficiency. * 5.
Exhibits positive customer service attitude at all times. Controls * 1. Follows flowcharts, prep projections and "build-to" charts. * 2. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary. * 3. Follows store plans as set by the unit manager. * 4. Controls food cost by minimizing waste. Training and Performance Management * 1. Assists in training and cross-training of positional skills, as directed by the unit manager. Policies and Procedures * 1. Follows all procedures in the Operational Procedures Manual. * 2. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible. * 3. Adheres to cash control and banking policies, knows register procedures. * 4. Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or inju