Responsibilities * Receive incoming telephone calls from new and existing customers * Manage customers' orders, changes and returns of products and/or services to ensure timely and accurate product and service delivery * Provide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales Key Competencies * Data accuracy * Attention to detail * Ability to gain immediate credibility and trust * Exceptional communication skills * PC and system literate Candidate Profile * Confident and enthusiastic * The ability to work well as part of a team as well as independently * C2 Level of Spanish and C1 (or higher) level of English * First class written, verbal and interpersonal skills * Numerate and articulate * Well organised, reliable and thorough Desirable Skills * Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality * Collaboration: Working effectively with others,



sharing ideas and resources to achieve common goals * Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums * Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions * Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration * Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights * Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions * Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem‑solving and opportunity identification Benefits * 38.5hs/week from Monday to Friday, between 9.00 and 19.00 * Temporary 2 months contract *

📌 Fashion Customer Service Representative with Spanish (Cataluña)
🏢 TP
📍 Cataluña