Overview We are seeking a highly skilled and motivated Program Coordinator to join our Operations and Course Management team, supporting a portfolio of online programs. The Program Coordinator will be responsible for carrying out academic, operational, and enrollment-related duties for online programs delivered to both B2B and B2C clients. This full-time position requires an individual who is detail-oriented, comfortable working with learning management systems, and has a natural gift for customer service. Location: Madrid – IE Tower. Responsibilities * Support the enrollment process for online programs, coordinating with both internal and external stakeholders. o Attend to administrative duties to ensure a smooth enrollment process. o Provide first-level technical support to participants when needed. * Execute the delivery of online programs as part of the Program Management team. o Manage end-to-end delivery of synchronous and asynchronous online programs. o Support participants and faculty before, during, and after the program.



o Execute satisfaction surveys and analyze participant feedback. o Leverage learning analytics to enhance the learner experience. * Build and maintain strong relationships with participants, faculty, corporate clients, and internal stakeholders. * Collaborate with cross-functional teams, including Academic, Admissions, Marketing, Sales, Technology, and Finance, to ensure successful program delivery. * Prepare presentations, reports, and client communications. * Investigate and test innovative educational technologies, artificial intelligence, and learning analytics solutions to improve program delivery and learner satisfaction. Qualifications * Customer-oriented with a commitment to service excellence. * Strong stakeholder management and collaboration skills. * High attention to detail and an organised, methodical working style. * Fluency in English (native or near-native level). High level of Spanish is desirable. * Excellent interpersona

📌 Program Coordinator – Online Programs (Comunidad de Madrid)
🏢 Ie
📍 Comunidad de Madrid