It Desktop Support- Madrid, – Spain (Dispatch/On Demand Request) Obtenga más información sobre las tareas generales relacionadas con esta ocasión a continuación, así como sobre las habilidades requeridas. Location: Madrid, Community of Madrid, Spain Responsibilities * Level 2 support for all hardware and software related problems including troubleshooting and resolution. * Monitor and process tickets / incidents. * Act as central point of contact as part of end user support. * Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems. * Maintain, configure, install, and monitor printers including centralized management software. * Perform equipment install-move-add-change operational processes as needed by the businesses. * Analyze and recommend new technology, upgrades, and services for end users. * Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including preparation and implementation of IT relocations.



* Rotation of on-call schedule for after-hours support. * Participate in various IT and business projects. * Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable. * IT support for warehouse management (scanner and printers), where applicable. * Responsible for telephone and network socket patch management, where applicable. * Participation in the continuous improvement of existing and new helpdesk processes. * Collection and administration of documentation. Qualifications * High school diploma, GED, or country equivalent required. * 2+ years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required. xqysrnh * Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician or comparable qualification. Seniority level Mid-Senior level Employ

📌 T Support Specialist (Comunidad de Madrid)
🏢 Ubique Systems
📍 Comunidad de Madrid